Privacy Policy

At Skroutz, we want you to know and have control over what data you share with us and what we do with it. This document (called Privacy Policy) explains in simple terms but also clearly what data we collect and how we use it. Its purpose is to help you learn and decide what data you want to share with us and in what way.

Controller

The company Skroutz S.A. [hereinafter "Skroutz" or "we"] located at 91 Alekou Panagouli Street, 142 34 Nea Ionia, is by law responsible for the processing of personal data of visitors to www.skroutz.gr website and users of the Skroutz application (registered or not), in the context of providing services of viewing, sorting and comparing product prices, as well as in the context of providing intermediation services in ordering and purchasing products with the "Skroutz Basket" [hereinafter referred to as "the Skroutz Services"].
Personal Data We Collect
In the context of providing the Skroutz Services, we may collect and further process the following personal data about you, depending on the functionalities you use:
  • Identification data, such as full name, Skroutz registered user username, password and registration date, if you log in with your Skroutz account.
  • Identification data, such as username/user registration number, profile photo, date of birth, e-mail, gender, if you log in with a third-party account (eg. Facebook, Google+, Apple).
  • Contact information, such as email address, postal address, phone number.
  • Additional information when using the Skroutz Cart, such as cart products, order number and date, delivery status, order amount and shipping costs, information regarding any cancellation, change or return of an order, IBAN and name of bank account holder (including any relevant receipt), name of holder, expiration date and pseudonymised bank card number (in the form 123456ΧΧΧΧΧΧ7899).
    We do not have access to your full bank card details, as we apply the strong security and encryption standards of PCI (Payment Card Industry). At Skroutz, you can make your payments worry-free!
  • Information we receive when you tell us what you think about the Skroutz Services, such as your comments, images, product and store reviews (including any photos, receipts and order number you send us), satisfaction surveys, questions and answers to them, and your observations or suggestions to make us better (including text, audio and/or video messages you send us).
  • Free text data and any report of a represented company, which we receive in the context of submitting a question from you to a B2B store, through the special contact form of Skroutz.
  • Information we collect through tools such as cookies and local storage, such as your searches on Skroutz with any filters or other sorting/comparison options, the products you view, details of purchases you make with the Skroutz Cart, your interaction with the Skroutz Services and the functionalities of our website/app (such as your marking of products as "Save"); "Favorite", "I have it"), your access to a partner store website, purchases you make on the websites of some participating stores, technical issues of errors and security of navigation and transactions, IP address, type and manufacturer of your device, browser type, type and version of the operating system or application you use, your Skroutz origin from another website, advertising identifiers, and other statistical information about our users in general. Information we collect through tools such as cookies and local storage, such as your searches on Skroutz with any filters or other sorting/comparison options, the products you view, details of purchases you make with the Skroutz Cart, your interaction with the Skroutz Services and the functionalities of our website/app (such as your marking of products as "Save"); "Favorite", "I have it"), your access to a partner store website, purchases you make on the websites of some participating stores, technical issues of errors and security of navigation and transactions, IP address, type and manufacturer of your device, browser type, type and version of the operating system or application you use, your Skroutz origin from another website, advertising identifiers, and other statistical information about our users in general. In particular, by accepting Google Signals cookies, we collect the above information when you visit the website, from any device you are logged in to your Google account.
  • Voice recording, in limited circumstances, when you call our user service center or place telephone orders.
  • Proof of your transactions (receipts, payments, shipments, returns, cancellations, refunds, etc.) you make through the merchant partners' websites, in limited cases of suspected fraud.

Why we collect them

The above personal data are processed by us exclusively to serve the following purposes and in accordance with the following legal bases:
Contract

Skroutz processes your data in order to be able to offer you the Skroutz Services you choose to use, such as registering a new member and managing your account, managing your "Save", "Favorite", "I have it" options, submitting and managing your queries, reviews, comments and images through our website/app, including the use of special online contact forms; the service of your order with the "Skroutz Cart", including the management of changes / returns, the information on the progress of your order with the "Skroutz Cart" via Facebook Messenger if you explicitly choose it, the calculation of the pricing of the collaborating stores depending on the visits to their websites or the purchases you choose to make, as well as providing telephone or electronic service and support to our users.

This includes the contractually necessary recording of calls to our users' call center, when you submit a request related to your order in the "Skroutz Cart" and which we may need to be able to prove, as well as recording of calls in the context of placing telephone orders.

Legitimate Interest

It is in Skroutz's legitimate interest to carry out checks to prevent fraud against transactions or malicious use of the Skroutz Services, as well as for the smooth operation and security of its systems, to confirm the authenticity of registered users (e.g. in order to submit comments and ratings that correspond to reality), to analyze consumer trends and user profiles for internal research and development purposes, and to addresses suggestions for answering another user's question or product / partner store reviews to specific users.

In particular, in the context of the aforementioned checks to prevent fraud, it is in Skroutz's legitimate interest to request and receive from you and/or directly from the merchant partners (or to process already existing) evidence of transactions (receipts, payments, shipments, returns, cancellations, refunds, etc.) made by Skroutz users through the respective websites of the merchant partners. In this way, the timely detection and legal treatment of fraud or misuse of the Skroutz Services by users and/or partners of Skroutz is facilitated, with the goal of protecting both the proper functioning of the market and the reputation of Skroutz.

Also, regarding our registered users, based on the legislation on electronic communications, we have a legitimate interest in sending satisfaction surveys and other general or personalized promotional communication, through various channels, such as e-mail, SMS/Viber/Whatsapp message, push notification in the Skroutz App and through advertisements on social media. To achieve this, we process your contact details (e-mail address, phone number, IP address), advertising identifiers, as well as your profile and purchase details in an automated manner. You can activate or deactivate such promotional communication or select the communication channels you want, either through the settings in your profile (as a registered user), or simply by selecting "unsubscribe" in the respective electronic communication, or through any other customized unsubscribe method that is provided free of charge and easily.

In addition, for our registered users who, in the context of their purchases through the Skroutz Cart, choose the supplementary microlending service "Instalments for All" through National Bank of Greece or Alpha Bank or TBI Bank or Klarna Bank AB, we have a legitimate interest in receiving limited information on the progress of the loan (application, repayment) by the cooperating banking institution, as we assume increased responsibilities towards this banking institution, regarding the full repayment of the microloan. With regard to the microlending service "Instalments for All" through TBI Bank, we have a legitimate interest in sending TBI Bank and Klarna Bank AB information about the expression of interest of each prospective buyer (application number, detailed contents of the order to be borrowed, total order amount, email address), but also to notify any withdrawal. This information facilitates the evaluation and conclusion of the loan agreement between the prospective acquirer and Klarna Bank AB, as well as the processing of the relevant refunds in case of withdrawal. In addition, we receive from TBI / Klarna Bank AB limited information about the progress of any withdrawal request (order amount, application number, refund confirmation), so that we can also initiate the completion of the relevant purchase return process. In this regard, it is in Skroutz's legitimate interest to offer this Service to limited categories of products and users, based on objective criteria, such as type, number and frequency of purchases through the Skroutz Cart, in order to reduce the risk of exposure of Skroutz's interests.

Legal Obligation

Skroutz is obliged by law to cooperate with the competent authorities to combat specific incidents concerning purchases made through our website/app and suspected of fraud, unauthorized use or theft of a bank card, etc. We are also required by law to manage and respond to your requests regarding the protection of your personal data.

Publicly Available Data

Through the use of the functions of submitting reviews, answering other users' queries, etc., each user acknowledges that the information he gives, and which may reveal his personal preferences, habits or even sensitive personal health data, is obviously made public by him for this purpose.Therefore, Skroutz, relying on this voluntary act of disclosure on behalf of users, processes this data for the above purposes.

Consent

Based on your consent, we will process text, audio and/or video data that you may choose to share with us, through the VideoAsk functionality on the Skroutz website, in order to submit questions, suggestions for improvement or express your interest in participating in a Skroutz user survey as well as when you post photos and/or videos without participating in the "Reward Program".

Also, in a limited, sample number of calls to our customer service call center, we will ask for specific consent to record the call, for training and quality assurance purposes of the call center, regardless of any contractually necessary recording.

In addition, if you consent to the use of technologies such as cookies and local storage on your device, information about you is automatically collected to offer you a personalized Skroutz experience, to help you find what you are looking for more easily, to analyze our traffic, as well as for commercial use by our partners.

  • Web page

    More information on how we use tools such as cookies on our website can be found in the Skroutz Cookie Policy, as well as in the examples "Skroutz Analytics – Cookies" and "Pricing of merchant partners – Cookies" below. You can change your cookie option and withdraw your consent at any time at the bottom of the Skroutz Cookies Policy.

    Also, during the simple search for products, you can allow your browser to automatically notify us of your exact location (position). We will rely on your consent to show you better search results. You can only remove this location and withdraw your consent directly from your browser's location privacy settings.

  • Skroutz App

    In particular, if you use the Skroutz app, more information on how we use tools such as local storage usage can be found in the Privacy Settings of the Skroutz app (Profile> Privacy & Terms> Privacy Settings), as well as in the example "Skroutz App" below. You can change your choice for these tools at any time and withdraw your consent through the Privacy Settings of the Skroutz app.

    Also, when using the Skroutz app we will ask you if you wish to allow Skroutz access to the exact location (position) of your device. As part of the simple product search function, this acts as your consent, in order to show you better search results (nearest stores and products). You can only disable this site access authorization and withdraw your consent directly from your device's privacy settings.

Examples

Several of the services we provide require additional data to operate. For example, you need to have a Skroutz account to save products or use the "Skroutz Cart". The data you choose to share with us is collected and used to operate our Services. Also, when you use our Services or visit other pages that incorporate content from Skroutz, we may receive data about you. We use this data — along with the data you share with us — to provide our Services.
Account details

You do not need to have an account to use the Skroutz Services, however you may choose to create an account in order to use some of our Services — "Favorites", "Skroutz Cart", etc. — or to write a product or partner store review. If you choose to create a Skroutz account, we will ask you for your email and a username. Alternatively, you can register using an account of a third party provider (eg. Facebook, Google+, Apple), in which case the respective username, any e-mail and other login details, such as profile photo, will be used. The username will appear in all your public activity, such as product and partner store discussions and reviews. We will use your email and mobile phone number to communicate with you and to receive notifications (including promotional communications) from Skroutz. You can choose which notifications you receive using your account settings

If you want to publish a review for a partner store on Skroutz, or buy products through the "Skroutz Cart", you will also be asked for a mobile phone number to verify your account. As part of the processing of your order, this number is also communicated to the stores from which you buy with the "Skroutz Cart", as well as to the transport company and only for this purpose.

Finally, you can choose to share information such as your gender and age with us to help us better understand our target audience and tailor our recommendations to you.

Public Information
If you want, you can publish material on Skroutz, either in the form of a review of a partner store or product, or in the form of a discussion, or in the form of images of yourself with a product. In any case, this content will be available to all visitors of Skroutz. In particular, your ratings will also be available to visitors of partner stores that incorporate content from Skroutz and will appear along with the username you have chosen.
Location

You can choose to share an address/area with us in order to help you choose the right product or partner store for your purchases, for example by calculating shipping costs. This address/area does not need to be accurate and will not be used for any other purpose by us. For the use of certain Services, such as "Skroutz Cart", we will ask you for an exact address, as it is necessary for the delivery of your order that we manage.

Also, if you have allowed your browser or device to automatically notify us of your exact location (position), we will use this location to show you better search results and in particular accurate results in the filter "distance" store, accurate calculation of final price including shipping and cash on delivery costs, proximity of stores from your area or to help you save some address in your profile.

Save products and purchases
If you choose, you can save your favorite products or purchases at a partner store, in your account. We may ask you via email to write a review for one of the products you have, or send you notifications of changes (eg price drop) to the products you have indicated that you are interested in. You can manage your favorites or saved orders and choose which notifications you receive using your account settings.
Save shipping / payment information

Shipping details are stored for use in future orders and for calculating shipping costs in your searches. You can view and manage your addresses in your settings of your account.

If you choose, you can save your card details for future transactions. In this case, the information will be stored in a secure manner with a licensed payment service provider.

Skroutz App

Instead of navigating through the Skroutz website, you can download the Skroutz app on your Android or iOS mobile device.

  • Link

    You do not need to be a registered user to use the Skroutz app, however many of its features are only available for registered users (e.g. shopping cart, note as "Favorite", etc.). You can log in to your existing registered user account, via Facebook, Google, Skroutz, or Apple, if you have an iOS device. In cases of connection through a third party provider, the corresponding username, any e-mail and other login details, such as profile photo, will be used.

    As a logged in user, whether you use the Skroutz Services through our website or through the Skroutz app, your searches, saved addresses, "Favorites", filters, cart content, etc., are stored in your profile, so that you can continue your purchases and searches seamlessly from the website to the Skroutz app and vice versa.

  • Access to location

    When using the Skroutz app, we will ask you if you wish to allow Skroutz access to the exact location (position) of your device. As a result, we will be able to show you products and stores that are closer to you.

    Also, if you use features such as purchasing with the "Skroutz Cart", the store "distance" filter, saving an address in your profile or you want to know the exact calculation of the final price of a product, including shipping costs, we will necessarily need to know your address, so we will ask for your authorization to automatically receive access to the exact location (position) of your device, unless you have already given us such authorization. When you give us such authorization, we do not permanently track your current location, but only receive it at the specific time when it needs to be automatically filled in one of the fields above and only for this purpose.

    Alternatively, you can of course enter your address manually where needed.

  • Logging tools

    In the vast majority of websites (including ours), cookies are used to personalize content, analyze traffic, etc. On the contrary, apps (including the Skroutz app) do not use cookies to achieve these personalization and analysis purposes, but other types of tools, such as the use of local storage.

    As soon as you first open the Skroutz app, we will inform you about the use of these tools and ask for your consent to activate those that are not necessary for the operation of the app. You can at any time be informed in detail and / or change your choice through the Privacy Settings of the Skroutz app (Profile> Privacy & Terms> Privacy Settings), even if you are not logged into your account or do not even have a registered user account.

    As some pages within the Skroutz app technically open as web pages, cookies may also be placed in your preferred browser. For any Skroutz cookies we refer you to the detailed update of Skroutz's cookie policy.

For the rest, the Skroutz app also applies to what is generally mentioned in the whole of this policy.

Skroutz's Cart
If you choose to use the "Skroutz Cart", we will also ask you for your mobile phone number to confirm your account, your credit or debit card details, as well as the shipping details (full postal address, name, contact details) for the products you want to buy. Your card details are securely transmitted to a licensed payment service provider in order to make the payment and are not stored in Skroutz. In order to be able to process your order, we share the shipping details with the transport company and with the partner store that is going to execute the order, while the content of your order is shared only with the partner store. If you request a refund for an order that has been paid by cash on delivery, then we will need an additional IBAN of a bank account, the name of the beneficiary and possibly a relevant receipt/photo of these details, in order to safely deposit your money.
Skroutz Analytics - Cookies
  • What it is

    Some Skroutz partners use the Skroutz Analytics functionality, which is based on cookies. When you go from Skroutz to a partner store that has activated the Skroutz Analytics service, if you have previously given your consent to the "Performance" cookies in Skroutz.gr and then you have given your consent to the website of the partner store, browsing data about your session and any purchases in that store are transmitted to Skroutz.

  • How to opt out

    In order not to participate in the collection of browsing data and subsequent export of statistics through Skroutz Analytics, it is sufficient that you either do not consent from the beginning to the "Performance" cookies on the Skroutz.gr or on the website of the partner store. You can also modify any consent already given in Skroutz.gr for the future, at the bottom of Skroutz's cookie policy . There you can see in detail in the category "Performance" exactly which cookies we and our partners use in the context of Skroutz Analytics.

  • Purpose

    The purpose of Skroutz Analytics is to produce analyses and sales statistics based on the store, the product and each category. This helps us both develop and improve our Services by analyzing user interaction with them, and our merchant partners, who get an insight into the popularity of their products and the efficiency of their website. For this reason of the common purposes and means of processing, and only with regard to the elements of Skroutz Analytics described below, we are considered by law as Joint Data Controllers with each merchant partner, with whom we sign special contractual clauses for the protection of personal data. In any case, we kindly ask you to address any request regarding the use of this technology to us, as the competent communication channel.

  • What is recorded

    The browsing events recorded — and only if the user has previously given consent to the "Performance" cookies on the Skroutz.gr and on the partner store's website — are the transition from Skroutz to a partner store, visits to pages of the partner store, the purchase of specific products and its details (order number, amount, products, payment method, shipping, etc.), browsing time, IP address, data relating to each device (such as operating system version, app or web connection, browser version), as well as any identifiers/keywords for improving the service (meta-tags). The above is linked to a random user and/or order ID, which does not directly identify the user for Skroutz.

    The information of a user that we receive from partner websites in the above way, may be directly associated with that user's Skroutz account (Skroutz username), only after his own specific action (e.g. "Save my order to Skroutz").

    Otherwise, data collected through Skroutz Analytics may be considered personal data by applicable data protection laws, as it can theoretically identify a user (although they do not directly identify them). For this reason, faithful to our values for the maximum protection of our users, they are treated by us in any case and in their entirety as personal data and we apply to them all appropriate technical and organizational security measures.

  • How long do we keep them

    The cookies used for collecting browsing data for the functionality of Skroutz Analytics are deleted within a short period (in 15 days), according to the commonly accepted practices of sales acquisition, i.e., recognizing a visit and/or purchase on a partner's website as our referral. This data is retained for a period of up to two (2) years and then anonymized (meaning it is no longer considered personal data by law) and remains as statistical information in Skroutz's systems. In this context, we may share information publicly to show trends regarding the general use of our services.

Merchant Partner Pricing - Cookies
  • How it works

    The Skroutz Services are funded by receiving a fee from the partner merchants. To make this possible, various models of charging partners are used, including the Mixed CPC/CPS Charging Model, in which the charge is made either per click (referral to its website) or with commission on sales, depending on the category of products, as well as depending on the specific Skroutz Service, i.e. product search and user referral to a merchant partner's website, Skroutz’s Cart, etc. In this context, the transaction data of the user using the Skroutz Services are also processed by us for billing purposes of the Services, based on the existing trading relationship of users (registered or not) with us, in accordance with the Terms of Use of our Services.

  • Mixed Charging Model CPC/CPS

    In particular, in case the partner billing model for referring a user to its website is the Mixed CPC/CPS Charging Model, in which the charge is made -depending on the product category- either per click or with a commission on sale, the calculation of the charge will be partially done with a relevant record of the user's purchase (as well as his session to it, for documentation purposes), through cookies. In this case, these cookies are considered by us to be Necessary in order to continue to provide our Services to users, being the only way to reliably calculate and settle our relevant charges and commissions to partners, as they arise from the use of our Services. For this reason, these cookies operate without your consent. In our cookie policy you can see in detail in the category "Necessary" exactly which cookies we and our partners use in the context of invoicing charges and commissions from your purchases.

    In view of the common purpose and means of processing, and only with respect to the billing calculation elements in the CPC/CPS Mixed Billing Model described below, we are considered by law as Joint Data Controllers with each merchant partner, with whom we sign specific contractual privacy clauses. In any case, we kindly ask you to address any request regarding the use of this technology to us, as the competent communication channel.

  • What is recorded

    What is recorded The purchase events (and session to it) recorded are the transition from Skroutz to a partner store, visits to pages of the partner store, the purchase of specific products and its details (order number, amount, products, payment method, etc.), browsing time, IP address, data relating to each device (such as the version of the operating system, The connection via app or web, its browser version, for technical support and debugging of the billing model). The above is linked to an order ID, which does not directly identify the user for Skroutz. For other categories of data collected by Skroutz when the Skroutz Analytics service is also enabled, see the example above.

    The information of a user that we receive from partner websites in the above way, may be directly associated with that user's Skroutz account (Skroutz username), only after his own specific action (e.g. "Save my order to Skroutz").

    Otherwise, data collected under the CPC/CPS Mixed Billing Model may be considered personal data by applicable data protection laws, as it can identify a person (although they do not directly identify them). For this reason, faithful to our values for the maximum protection of our users, they are treated by us in any case and in their entirety as personal data and we apply to them all appropriate technical and organizational security measures.

  • Relationship with Skroutz Analytics

    Please note that the CPC/CPS Mixed Billing Model operates in parallel and partially independently of Skroutz Analytics. That is, when you have not given your consent to the "Performance" cookies on the Skroutz.gr and on the website of the partner store, any purchases you make on the merchant partner's website will be recorded only for the purpose of calculating and invoicing the relevant commission, through the "Billing" Necessary cookies and not for purposes of analysis, production of statistics, etc. However, if you have given your consent to the "Performance" cookies on the Skroutz.gr and on the website of the partner store, any purchases you make on the merchant partner's website will be recorded both for the purpose of calculating and pricing the relevant commission, as well as for purposes of analysis, production of statistics, etc., through the "Skroutz Analytics" Performance cookies.

  • How long do we keep them?

    The browsing data collected by Skroutz through cookies in view of the Mixed CPC/CPS Billing Model is considered by Skroutz as contractual personal data, capable of proving the transaction and supporting any legitimate claims of Skroutz. For this reason, this data will be retained for a maximum of five (5) years by Skroutz. This data will then be completely deleted or anonymized (i.e. it will no longer be considered personal data by law).

B2B Contact

If you wish to contact a B2B partner store by submitting a query through Skroutz's special contact form ("Request information"), you will be asked for an e-mail (self-filling, if you are logged in to your account) and in free text, the content of your query. Optionally, you can also fill in your name and any company you represent.

The usefulness of mandatory data is to enable the B2B partner store to contact you back, while optional information is to allow the B2B partner store to have a better and more direct picture of your query. For these purposes and in the context of providing and billing the Skroutz Services you choose, the above data is collected and further processed by us, including its transmission to the relevant B2B partner store.

After completing this special contact form of Skroutz, you will receive from us a confirmation e-mail for the submission of your question and then direct communication from the partner B2B store, to which you submitted your question.

Call recording

When you call us to our customer service call center regarding your order through the "Skroutz Cart", you receive information from us that part of your call may be recorded for proof of transaction purposes. That is, the call is not recorded in every case, but only if we detect that you are verbally submitting to us a request that is important for your order (e.g. change of postal address, cancellation, etc.), so that we can prove what was agreed verbally, in case of dispute. When you need to start recording, you will be informed by our competent representative and you will hear the characteristic sound.

If you do not wish your voice to be recorded, you can always choose to contact us in writing, through the available contact form.

Also, in a limited, sample number of calls to our customer service call center, we will ask for specific consent to record the call, for training and quality assurance purposes of the call center. That is, regardless of the above possible contractually necessary recording, if you explicitly allow us to do so, we will record your entire call to help our employees and partners become even better when serving users by phone, by playing good and bad service examples.

Finally, in cases where you place a telephone order through the special telephone line, you are informed that your call will be recorded for the purpose of proving transactions.

Automated processing

We use automated processing methods, including profiling for our users, but this does not have legal (or similar) significant consequences. For example, once you have accepted Preference cookies on Skroutz, we will show you personalized product recommendations, recently viewed products, etc. on our website.

Accordingly, as long as you have not unsubscribed from our promotional communications and based on your region, account profile and purchases, we will send to your email and/or other communication channels enabled in your profile settings, shopping suggestions on Skroutz that may be of interest to you.

We also use automated means to analyze consumer trends, as well as the profile of our users, for internal research and development purposes.

VideoAsk

Within some of the pages of the Skroutz website, we have integrated the VideoAsk functionality. You'll find an icon with our videos greeting you and asking for your opinion and feedback, like if you found what you're looking for. You can respond to us with your video, audio message or plain text to give us your opinion and feedback in a more interactive way. In this option, there is no way to identify you directly and we do not have the ability to contact you back.

On some other pages of the Skroutz website, you will find a similar icon with our videos greeting you and inviting you to volunteer in a Skroutz user survey. In this case, you can respond to us with your video, audio message or plain text to indicate your interest in participating, and we will additionally ask for a name, telephone number and e-mail address so that we can contact you back for the survey. Whether you are selected to participate in the survey or not, your contact details will not be used by us for any purpose other than conducting the survey.

To use the VideoAsk functionality you do not need to be a registered member of Skroutz and your answers are not associated with your other information, such as your purchases or user profile.

Who We Share Them With

Your personal data is collected and further processed by the authorized Skroutz teams, with full respect for your privacy. In the context of providing the Skroutz Services, recipients of your personal data may be the following categories of our partners:

  • Providers of analytics and performance measurement services of our website or app, such as Google and Hotjar, providers of data storage and security services such as Cloudflare, SoftOne, Microsoft and Amazon, providers of telephone solutions, such as Avaya and Sangoma Technologies, social network providers such as Meta, as well as web map providers such as MapBox. Your data may be transferred outside the European Area and especially to the USA by these companies, although the relevant storage of data takes place mainly in the EU and there are strict contractual clauses in force for this transfer.
  • Payment service providers, such as Everypay.
  • Data network service providers to interconnect our infrastructure with the internet.
  • Collaborating stores, in the context of processing your order with the "Skroutz Cart", settling a dispute or query.
  • Collaborating courier companies, in the context of delivering your order with the "Skroutz Cart".
  • Collaborating technology communication solutions companies, such as Survey Monkey, SendGrid, Nexmo, Bulksms, Twilio, Gleam, Zendesk, Intercom, Typeform, Connectly, in the context of managing our incoming and outgoing communication with you. Your data may be transferred outside the European Area and especially to the USA and / or Australia by these companies, although the relevant storage of data takes place mainly in the EU and there are strict contractual clauses in force for this transfer.
  • Skroutz group companies, such as Skroutz Delivery (Skroutz Last Mile) and SKR Staffing, to carry out support functions of our Services. Companies of the Skroutz group, such as Skroutz Delivery (Skroutz Last Mile) and SKR Staffing, for the execution of support functions of our Services.
  • Partner customer service providers, such as Webhelp and Teleperformance.
  • Collaborating companies providing additional Services to the Skroutz Cart, such as warranty extension, installation and recycling of devices, if selected by the user.
  • Collaborating banking institutions in the context of providing the microlending service "Installments for All", such as National Bank, Alpha Bank, Klarna and TBI.
  • Other categories of partners to whom the transmission of data may be required, on a case-by-case basis, in the context of the operation of the Skroutz Services.
  • The police authorities and any other administrative, judicial or public authority or generally legal or natural person to whom Skroutz's obligation or right to disclose such data may arise by law or court decision.

In addition, in the context of the operation of Skroutz Analytics and the Mixed CPC/CPS Billing Model (see examples above), we share as Joint Controllers with each partner that uses these functionalities, information in the form of either statistical or aggregate data on the popularity of products, stores and categories, or user purchase data, respectively. In this context, we conclude special contractual clauses for the protection of personal data to ensure that the necessary security measures of your data are observed. For any issue regarding the use of these technologies, please contact us as the appropriate communication channel.

Furthermore, in the context of the best possible management of incoming requests and queries related to the progress of your order through the Skroutz Cart, as well as to the management of the relevant returns, losses or compensations, but also for the general accounting management of the cooperation, we operate as Joint Data Controllers with the courier company of our Group, Skroutz Delivery (Skroutz Last Mile), for these items. For any issue regarding the processing of your personal data in the context of this management, please contact us as the competent communication channel.

Also, in the context of using the analytics and advertising tools for businesses provided by Meta Platforms Ireland Ltd. (Facebook Business Tools), we act as Joint Data Controllers together with Meta Platforms Ireland Ltd, in accordance with the a href="https://www.facebook.com/legal/controller_addendum" target="_blank" rel="noopener">data sharing agreement , which – among other things – sets out our compliance obligations under the GDPR regarding joint processing. Meta Platforms Ireland is responsible for fulfilling your requests pursuant to Articles 15-20 GDPR, in relation to personal data stored by Meta Platforms Ireland after joint processing. You can find more information in Meta Platforms Ireland's data policy.

You should remember that your comments and images that you post or the reviews you make on Skroutz, are publicly visible both on the website / app of Skroutz, as well as on the occasion on the websites of some partner stores and therefore any other visitor of these websites can read them.

How Long We Keep Them

Skroutz retains the personal data of its registered users for as long as they maintain their account. The personal data of non-registered users resulting from their interaction with the Skroutz Services are retained for a maximum period of two (2) years after their last visit to the Skroutz website.

Exceptions are data that serves to prove Skroutz's transactional relationship resulting from the use of its Services, such as data collected in the context of partners' Mixed CPC/CPS Billing Model, transaction data through the Skroutz Cart and transaction data through our now-defunct SkroutzFood service. These data are retained for a maximum period of five (5) years from each transaction, even if in the meantime a request for account deletion and/or personal data is submitted

The data of recorded calls documenting a transaction or modification thereof will be retained for a maximum period of six ( 6) months, while the data of recorded calls for training and quality assurance purposes will be retained for a maximum period of two (2) months.

Your personal data collected in the context of submitting suggestions and comments or expressing interest in participating in Skroutz user surveys, through the VideoAsk functionality, are retained throughout the analysis and indexing of the submitted answers and at the latest for six (6) months after the submission of your relevant response by video, audio or text.

For the rest, after the end of the retention period or if a user requests the deletion of his account or details and there is no pending litigation or other dispute or legitimate interest arising from the use of the Skroutz Services, his data will be deleted as soon as possible or will be anonymized.

Our Commitments

At Skroutz, we take your privacy seriously. We take appropriate technical and organizational measures on a daily basis, in accordance with the latest technological standards and applicable legislation, in order to ensure that the processing of your personal data, either by us or by third parties on our behalf, is lawful, appropriate and has the appropriate level of security to prevent any unauthorized or accidental access; processing, deletion, alteration or other use thereof.

For example, in order to ensure the privacy of your information as best as possible, we use strong encryption on all our pages. You can always learn more about advertising and online privacy here: https://www.youronlinechoices.com/gr/.

Your Rights

You can review, correct and/or delete your data at any time through your profile settings, if you are a registered user. For example, you can request deletion of your account, use your account settings to exclude your data from certain forms of processing, opt out of receiving informative e-mails, disable certain types of notifications, etc.

In general, according to the legislation on the protection of personal data you have and can exercise the following rights, after verification of your identity:

  • the right of access, i.e. the right to be informed whether your personal data is being processed by Skroutz and to receive further information about the processing carried out;
  • the right to request the correction of any inaccurate personal data or their completion (eg correction of postal address),

as well as if the requirements of the legislation are met:

  • the right to erasure,
  • the right to portability, i.e. the right to receive and transmit to another controller your personal data, which you have provided to Skroutz, in an appropriate format
  • the right to restriction of processing,
  • the right to revoke at any time the consent you have given us, without this withdrawal affecting the lawfulness of the processing of personal data carried out before such withdrawal

    • Specifically, regarding the use of technologies such as thecookies, you can change your choice at any time and withdraw your consent,changing your choices at the bottom of the Skroutz Cookie Policy.

    Additionally, regarding your exactstigma via browser, you can remove this location and withdraw your consent, directlyfrom your browser's location privacy settings.

    In particular, regarding the use of technologies such as cookies, you can change your choice and withdraw your consent at any time by changing your choices at the bottom of the Skroutz Cookies Policy. In addition, regarding your exact position through a browser, you can remove this location and withdraw your consent directly from your browser's location privacy settings.

    In addition, especially if you use the Skroutz app, regarding the use of technologies such as local storage, you can change your choice and withdraw your consent at any time by changing your choices through the Privacy Settings of the Skroutz app (Profile> Privacy & Terms> Privacy Settings). In addition, regarding the authorization to access the exact location of your device, you can disable this authorization and withdraw your consent directly from your device's privacy settings.

In case of exercising the rights of rectification, deletion and restriction of your data, these requests will also be transmitted to third party recipients to whom this data may have been disclosed by us, in the context of providing the Skroutz Services.

The exercise of your above rights is done by submitting a relevant written request to Skroutz, to which we undertake to respond within one (1) month of receipt. This deadline may be extended for two (2) additional months due to the complexity of the request, and/or the large volume of requests.

Personal Data Contact Details

For any questions, clarifications or requests regarding the processing of your personal data, please contact Skroutz's Data Protection Officer:

By letter Skroutz S.A. Attn: Data Protection Officer Alekou Panagouli 91, P.C 142 34 Nea Ionia

By e-mail
dpo[at]skroutz.gr

Right to lodge a complaint

If you believe that we have not adequately satisfied your request and the protection of your personal data is affected in any way, you can lodge a complaint:

Greece: Through a special web portal to the Hellenic Data Protection Authority (Athens, 1-3 Kifissias Avenue, PC 115 23 | tel: +30 210 6475600). Detailed instructions for filing a complaint are provided on the website of the Hellenic Authority.

Cyprus: Office of the Commissioner for Personal Data Protection (Iasonos 1, 2nd floor, 1082 NICOSIA | P.O.Box 23378, 1682 Nicosia). email:commissioner[at]dataprotection.gov.cy | https://www.dataprotection.gov.cy

Last Update: 26/06/2024