General

If I read the following Q&A, do I also need to read the complete terms of use?

The purpose of these specific Q&A is to describe in simple terms the basic conditions that must be followed while navigating the Skroutz page. However, if these answers do not cover you, you can find at the end of the page a link that will take you to the detailed terms of use.

How do I accept the terms of use?

The use of any function of the page automatically means that you agree with all the terms of Skroutz.

If I agree with the terms of use does it mean that I am a partner of Skroutz or have some obligation towards it?

No, accepting the terms does not mean that you are a partner of Skroutz. It means that you agree to adhere to these specific terms while navigating the page.

Access to the website and member registration

How do I become a member of Skroutz;

To become a member of Skroutz you must register by entering and confirming your email account.

Are Skroutz services likely to stop only for me;

Yes, the services of Skroutz can be stopped for individual users who demonstrably do not comply with the terms of use. In such cases, the corresponding account on Skroutz is excluded or even deleted.

If my account is blocked or deleted, do I have the right to register or use the services of Skroutz again?

No, if your account is blocked or deleted, you do not have the right to use the member services of the page again, unless permitted by Skroutz. However, you can use the general services of the page as a simple anonymous visitor.

Who is responsible for the accuracy of the personal information I enter in Skroutz?

You are responsible for the accuracy of the information you will enter in Skroutz.

Who is responsible for the information I enter at any point on the page and what should I be careful about regarding the information I provide on Skroutz?

You are responsible for the information you enter at any point on the page. The information you provide to Skroutz should not:

• They are false
• They mislead the other members
• They are contrary to Greek and European legislation
• They contain viruses or other programs that may cause damage

Does Skroutz have the right to check and process the information I provide?

The Skroutz may check or further process the information you enter, at any point on the page in accordance with the Skroutz Privacy Policy. At the same time, if deemed appropriate, it may even delete this information to avoid violation of its terms or the law.

Can Skroutz use the data/information I have entered?

Skroutz may use part or all of the data/information you have entered for statistical purposes and to improve the services provided, in accordance with the Skroutz Privacy Policy.

Can I monitor the Skroutz page automatically (using an appropriate program)?

No, automatic tracking of the page is not allowed without the permission of Skroutz.

Can I copy part or all of the way Skroutz works?

Όχι η αντιγραφή τμήματος ή συνολικά του τρόπου λειτουργίας της σελίδας δεν επιτρέπεται χωρίς την άδεια του Skroutz.

Can I copy, modify, paraphrase or republish content from the page?

No copying, modification, paraphrasing, or republishing of the content of the page is allowed without the permission of Skroutz.

Based on what terms is the management/protection of the personal data I have registered on Skroutz carried out?

To Skroutz manages and protects your personal data based on Greek & European legislation, its terms of use, and especially the Skroutz Privacy Policy.

What should I do to deactivate my account?

You can proceed to deactivate your account through the Account Settings > Account Security > Deactivate Account section or by clicking on the followinglink. The deactivation of the account is carried out immediately and is not reversible. You will no longer be able to use our services and you will not receive any communication from us. Your comments and reviews will be deleted from the Website.

What should I do to delete my personal data?

To request the complete deletion of your personal data or to submit a more general request concerning the protection of your personal data from Skroutz, in accordance with the Skroutz Privacy Policy, you must send a relevant request to[email protected], via the email with which you have registered on the page. Any written request concerning your personal data is usually completed within 30 days from the date of valid submission of the relevant application.

In how much time is the process of deleting my personal data completed?

The process of deactivating your account through our website is carried out immediately. Any other written request concerning your personal data is usually completed within 30 days from the date of valid submission of the relevant application.

Service Operation

From where does Skroutz obtain the information for the technical specifications of the products it displays?

Skroutz sources information regarding the technical specifications of products either from the manufacturers' pages (where possible) or from the affiliated online stores that appear to sell them. This information is updated the first time the product appears on Skroutz. Corrections to the technical specifications can be made after the product's appearance on Skroutz, provided that the administrators are informed of any errors. To avoid problems, we advise you to verify the accuracy of the technical specifications with the store of your choice before placing your order. During your browsing on Skroutz, you will find indications that will remind you of the above process.

From where does Skroutz get the information regarding the price and availability of the products it displays?

The cooperating online stores send information regarding the price and availability of products to Skroutz automatically and electronically.

How often is the information regarding the price and availability of the products displayed on Skroutz updated?

The information regarding the price and availability of the products displayed on Skroutz is updated automatically either every 2 hours (if the store chooses) or every 24 hours (mandatory), based on the data sent by the online stores.

Is reading the above information sufficient before making any purchase?

Skroutz advises you to compare the information regarding the products displayed on the Skroutz page with those found on manufacturers' and stores' pages before making any purchase.

In case of discrepancies between the information displayed on Skroutz and the actual information concerning the products, where should I address?

Because Skroutz is not responsible if the product information on its page deviates from reality, you should contact the store that offers them.

From what does the appearance of results depend during product search?

The appearance of results during product search depends on the use of keywords in the search field, as well as on the product description both by Skroutz and by the stores.

Are there products on Skroutz that were intended for foreign markets and differ from those intended for the Greek market?

Yes, many products available either from foreign stores or from domestic stores that trade products from abroad, are very likely to differ in characteristics from those intended for the Greek market, while in some cases they may not be accompanied by user instructions in Greek as well as Greek software.

Skroutz Shopping Cart

Are there separate terms of use for the Skroutz Cart service?

Yes, the detailed terms of use for the electronic ordering service through the Skroutz Cart can be found here.

Gift Card Skroutz

Are there separate terms of use for the Skroutz Gift Card?

Yes, the detailed terms of use of the Skroutz Gift Card can be found here.

Store reviews

What do I need to do to be able to review a store that appears on Skroutz?

You must be a member of Skroutz, while at the same time you must be certified by the page's certification system.

How does the certification system of Skroutz work for its members?

In order to be certified by the page's certification system, you must enter your mobile phone number so that a four-digit number can be sent to you. Then you must enter this four-digit number on the Skroutz page. The verification process is only done the first time you submit a review and does not need to be repeated.

What must a review definitely have in order to be published?

The review that will be published on Skroutz should concern you who are posting it, be accompanied by a sufficient description of your order/purchase experience and a valid receipt or order number.

What else should I pay attention to when evaluating a store?

In order for your evaluation to be as aligned as possible with the terms of use of Skroutz, you should:

• Be as descriptive as possible, so that it has practical value for the other members who will use it as a guide during their market research.
• Do not be limited only to undocumented positive or negative characterization of the store.
• Should not contain inappropriate characterizations.
• Do not rely on verbal conversations that cannot be documented.
• Do not reply to a store's response or a previous review.
• Not to be written in capital Greek letters or in Greek language using the English keyboard (greeklish).
• Do not contain usernames or company employees.
• To describe a purchase/order case that has been made within the last quarter so that it corresponds as closely as possible to the current image of the store. Exceptions are cases of post-sale service within the framework of a product warranty.

What is the procedure if the review does not meet the terms of Skroutz?

The administrators of Skroutz will notify you in case of any problem during the check.

What rights do the administrators of Skroutz have regarding reviews?

The administrators of Skroutz reserve the right, at their absolute discretion, either to delete reviews and responses, or to delete part of the text informing the author of any modifications where deemed necessary, or to communicate with their authors to inform them that a change in the text is required for its publication, highlighting the contentious parts. They also have the right, in accordance with the Skroutz Privacy Policy, to request further details from the author of the review in order to proceed with its publication (indicatively mentioned photocopy of receipt, order email, etc.).

What is the outcome of my review if I do not wish to send the additional information that the administrators may request from me?

If you do not send within a reasonable period of time, from the date you are requested, the additional information regarding your order/purchase, the evaluation will be considered invalid and will be deleted from the evaluation system.

When are positive reviews published?

The positive reviews are published immediately after being checked by the Skroutz administrators, as long as they meet the terms of the page.

When are negative reviews published?

Negative reviews, immediately after being checked by the Skroutz administrators, are communicated to the store concerned, provided they meet the site's terms. The store managers have the right, within 3 days, to respond by describing the events from their perspective so that other users and visitors of the site can read both sides' views. The review will be published after the lapse of 3 days, regardless of whether the store has responded. If the store responds to your negative review, you have the opportunity to rate the store's response to your review, completing the process.

How is the rating of a store calculated?

For the calculation of the average rating of each store, only the reviews that have been posted on the Skroutz page in the last twelve (12) months by users and are accompanied by a valid receipt or order number are taken into account, whether these reviews are positive or negative.

Can I rate the store for the same purchase/order more than once?

Not every member of Skroutz has the right to evaluate each store only once per purchase/order. If a member submits more than one evaluation for the same store and concerns the same purchase/order, then the additional evaluations will be deleted.

I have the right to change the text or the rating after the publication of the review or its notification to the store (in case of a negative review);

No, after the publication of the review or its sharing with the store, no changes are allowed for this review.

Can a review that meets the terms of Skroutz be deleted?

Such a right is only held by the author of the review who must log in to the account from which they submitted the store review and find the specific review they want to delete. To find it, from their account, they will select 'Reviews' and then 'Store Reviews'. Once they locate the review, to the right of the menu, they can choose to withdraw the review.

Is it allowed to post a review from a store owner or employee or external store partner to their own store?

No, it is not allowed to submit a review by the owner or employee of a store or an external partner of the store to their own store. If such an action is detected by the administrators, the account of the review author is blocked, and it is possible that the store will be deleted from Skroutz.

Is it allowed to post a review from an owner or employee of a store to another store without being accompanied by supporting documents (invoice, order slip, etc.)?

No, it is not allowed to submit a review from an owner or employee of a store to another store without being accompanied by evidence. If such an action is detected by the administrators, the account of the review author is banned, and it is possible that the store will be deleted from Skroutz.

Product reviews

What do I need to do to be able to review a product that appears on Skroutz?

You must be a member of Skroutz.

What should I be careful about when evaluating a product?

In order for your review to be as much in line as possible with the terms of use of Skroutz, you must:

• To describe the user experience of the product by mentioning either positive or negative comments
• The text of the review should be your personal creation and not a copy
• It should not be an advertisement and should not include a link or any other reference that directly or indirectly directs the users of the page to any store (regardless of whether it is a Skroutz partner store or not)
• Must not contain reference to another user or product review by another user
• Do not contain obscene or ironic expressions and characterizations.
• Not contain only capital letters or non-Greek characters (greeklish)

What should I be careful of if I want to add photos to my review?

In order for your evaluation to be as much as possible in line with the terms of use of Skroutz, you should:

• Do not add photos with recognizable faces or other elements that reveal my personal information or that of others.
• Do not depict pornographic material, exercise of violence, incitement or facilitation of committing criminal acts, and offense to public decency (e.g. nudity, obscene gestures).
• The product in the photo should not be different from the product being reviewed.
• It should not be an advertisement for other products shown in the photo.
• Do not disclose political, religious, etc. beliefs or other personal data.

How is reliability ensured in product reviews?

To Skroutz takes control measures to ensure that the reviews displayed on the Website come from users who have actually purchased a product through:

• Skroutz Cart
• partner store and have saved their order on Skroutz
• of any store and have sent proof of purchase to Skroutz

What does the marking "Confirmed Purchase" mean in product reviews?

The reviews with the special marking \"Confirmed Purchase\" concern reviews that have been submitted by users who have actually purchased or used the product according to the Company's internal checks. Reviews that do not bear the indication \"Confirmed Purchase\" concern reviews that we cannot confirm that the product was actually purchased or used by the user who submitted the relevant review.

How is the rating of a product calculated?

For the calculation of the average rating of each product, only the reviews that come from a confirmed purchase are taken into account, whether they are positive or negative. If for any reason and for any period of time we were unable to match a review with a confirmed purchase, this review is published, but it is not counted in the average rating of the respective product.

What rights do Skroutz administrators have regarding product reviews?

The Skroutz administrators reserve the right, at their absolute discretion, to choose how product reviews are displayed (partially or entirely), to delete reviews, to delete or format photos (e.g., cropping or using blurring techniques), or to delete parts of the text. They will inform the author of any necessary modifications. They may also contact the authors to inform them that a change in the text and/or photo is required for publication, highlighting the contentious parts of the text and the reason for replacing the photo.

Product questions

What do I need to do to be able to submit a question about a product listed on Skroutz?

To be able to submit questions, answers, and comments about a product, you must be a member of Skroutz.

What should I watch out for?

• To ask questions about the product that can be answered by other members of the community
• To be as specific as possible, so that I receive help more easily.
• Not to use inappropriate characterizations, offensive or ironic expressions
• Not to publish my personal information or personal information of third parties (name, phone number, etc.)
• Not to post questions to stores, such as about the availability or price of products (the details of each store can be foundhere)
• Not to publish my order number from some purchase seeking information about the status of the order
• Not to use only capital letters or non-Greek characters (greeklish)
• To not directly or indirectly direct other users to an online store (regardless of whether it is a partner store with Skroutz or not) using any link
• Not to publish information related to promotion or commercial advertisement of any third party
• If I want to suggest something about the Skroutz page, should I send it directly to[email protected]
• If I have questions related to orders I made through Skroutz to submit the contact form by clickinghere

What rights do the administrators of Skroutz have regarding product questions?

The administrators of Skroutz reserve the right to modify or remove questions, answers, or comments that do not comply with the above rules